1. What is Sobek Arts?
Sobek Arts is a handmade crafts website offering unique, handcrafted items created with love and attention to detail.
2. Where are your products made?
All our products are handmade by skilled artisans in Egypt. We take pride in creating high-quality, one-of-a-kind items.
3. Do you offer custom or personalized orders?
Yes, we do! Please contact us at custom@sobekarts.com or WhatsApp number 00201000008103 to discuss your custom order ideas, and we’ll do our best to bring your vision to life.
Ordering & Payments
1. How do I place an order?
Simply browse our website, select the item you love, and click “Add to Cart.” Follow the checkout process to complete your purchase.
2. What payment methods do you accept?
We accept credit/debit cards, PayPal, Master card , visa. All transactions are secure and encrypted.
3. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. Check our Shipping Policy for more details.
4. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us immediately at support@sobekarts.com or via website . We’ll do our best to accommodate your request if the order hasn’t been processed yet.
Shipping & Delivery
1. How long does it take to process and ship an order?
Most orders are processed within 5 to 21 days. Shipping times depend on your location and the shipping method chosen.
2. Do you provide tracking information?
Yes, once your order is shipped, you’ll receive a confirmation email with tracking information so you can monitor your package.
3. What should I do if my order is lost or damaged during shipping?
Please contact us immediately at support@sobekarts.com or via website or our WhatsApp number , and we’ll work with you to resolve the issue. We may ask for photos of the damaged item to assist with your claim
Returns & Exchanges
1. What is your return policy?
We accept returns within., 30days of delivery. Items must be unused and in their original condition. Please review our Returns Policy for more details.
2. How do I initiate a return or exchange?
Contact us at WhatsApp number or via email support@sobekarts.com to request a return or exchange. We’ll provide instructions on how to proceed.
3. Do you offer refunds?
Yes, refunds are issued for eligible returns. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
Custom Orders & Personalization
1. How long does a custom order take to complete?
Custom orders typically take from one week up to 6 months according to product depending on the complexity of the request. We’ll provide an estimated timeline when you place your order.
2. Can I request specific colors or designs for a custom order?
Yes! We’re happy to accommodate specific color or design requests. Please provide as much detail as possible when placing your custom order.
3. Is there an additional cost for custom or personalized items?
Custom orders may incur an additional fee depending on the complexity of the request. We’ll provide a quote before proceeding with your order.
Contact & Support
1. How can I contact Sobek Arts?
You can reach us via email at support@sobekarts.com or through our contact form on the website. We aim to respond within 24-48 hours.
2. Do you have a physical store?
Currently, we operate exclusively online. However, you can find our products at select local markets and events. Follow us on social media for updates!
3. Where can I follow Sobek Arts on social media?
You can find us on Facebook & Instagram , Stay updated on new products, promotions, and behind-the-scenes content!