- General Questions
- Ordering & Payments
- Shipping & Delivery
- Returns & Exchanges
- Discounts & Promotions
- Events & Markets
- Technical Issues
- Product Care
- Custom Orders & Personalization
- Contact & Support
- Wholesale & Collaborations
- Rug & Kilim Care FAQs
- Islamic Ornamental Arts FAQs
- Sustainability & Ethics
- Akhmim Textiles (Handmade) FAQs
- Papyrus FAQs
1. What is Sobek Arts?
Sobek Arts is a handmade crafts website offering unique, handcrafted items created with love and attention to detail.
2. Where are your products made?
All our products are handmade by skilled artisans in Egypt. We take pride in creating high-quality, one-of-a-kind items.
3. Do you offer custom or personalized orders?
Yes, we do! Please contact us at custom@sobekarts.com or WhatsApp number 00201000008103 to discuss your custom order ideas, and we’ll do our best to bring your vision to life.
1. How do I place an order?
Simply browse our website, select the item you love, and click “Add to Cart.” Follow the checkout process to complete your purchase.
2. What payment methods do you accept?
We accept credit/debit cards, PayPal, Master card , visa. All transactions are secure and encrypted.
3. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. Check our Shipping Policy for more details.
4. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us immediately at support@sobekarts.com or via website . We’ll do our best to accommodate your request if the order hasn’t been processed yet.
1. How long does it take to process and ship an order?
Most orders are processed within 5 to 21 days. Shipping times depend on your location and the shipping method chosen.
2. Do you provide tracking information?
Yes, once your order is shipped, you’ll receive a confirmation email with tracking information so you can monitor your package.
3. What should I do if my order is lost or damaged during shipping?
Please contact us immediately at support@sobekarts.com or via website or our WhatsApp number , and we’ll work with you to resolve the issue. We may ask for photos of the damaged item to assist with your claim
1. What is your return policy?
We accept returns within., 30days of delivery. Items must be unused and in their original condition. Please review our Returns Policy for more details.
2. How do I initiate a return or exchange?
Contact us at WhatsApp number or via email support@sobekarts.com to request a return or exchange. We’ll provide instructions on how to proceed.
3. Do you offer refunds?
Yes, refunds are issued for eligible returns. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
1. Do you offer discounts or promotions?
Yes, we regularly run promotions and offer discounts to our loyal customers. Sign up for our newsletter or follow us on social media to stay updated.
2. Do you have a loyalty or rewards program?
We’re currently working on launching a loyalty program! Stay tuned for updates.
3. Can I use multiple discount codes on one order?
Only one discount code can be applied per order. The system will automatically apply the best available discount.
1. Where can I find Sobek Arts at local markets or events?
We regularly participate in local markets and events. Follow us on social media or sign up for our newsletter to stay updated on where we’ll be next.
2. Can I host a Sobek Arts pop-up at my event or store?
We’d love to collaborate! Contact us at sales@sobekarts.com with details about your event or store, and we’ll discuss possibilities.
1. The website isn’t working properly. What should I do?
Try clearing your browser cache or using a different browser. If the issue persists, contact us at support@sobekarts.com for assistance.
2. I didn’t receive a confirmation email after placing my order. What should I do?
Check your spam or junk folder. If you still can’t find the email, contact us at support@sobekarts.com or via WhatsApp and we’ll resend your confirmation.
3. Can I change my shipping address after placing an order?
Contact us immediately at support@sobekarts.com if you need to change your shipping address. We’ll do our best to update it before your order is shipped.
1. How do I care for my handmade item?
Each product comes with care instructions. If you have any questions, feel free to reach out to us.
1. How long does a custom order take to complete?
Custom orders typically take from one week up to 6 months according to product depending on the complexity of the request. We’ll provide an estimated timeline when you place your order.
2. Can I request specific colors or designs for a custom order?
Yes! We’re happy to accommodate specific color or design requests. Please provide as much detail as possible when placing your custom order.
3. Is there an additional cost for custom or personalized items?
Custom orders may incur an additional fee depending on the complexity of the request. We’ll provide a quote before proceeding with your order.
1. How can I contact Sobek Arts?
You can reach us via email at support@sobekarts.com or through our contact form on the website. We aim to respond within 24-48 hours.
2. Do you have a physical store?
Currently, we operate exclusively online. However, you can find our products at select local markets and events. Follow us on social media for updates!
3. Where can I follow Sobek Arts on social media?
You can find us on Facebook & Instagram , Stay updated on new products, promotions, and behind-the-scenes content!
1. Do you offer wholesale pricing?
Yes, we offer wholesale options for retailers. Please contact us at sales@sobekarts.com for more information.
2. Can I collaborate with Sobek Arts?
We’re always open to collaborations! Reach out to us at sales@sobekarts.com with your ideas, and we’d love to discuss potential partnerships.
1. How do I clean my handmade rug or kilim?
For regular maintenance, vacuum your rug or kilim gently on both sides using a low-power setting. Avoid using a beater bar, as it can damage the fibers. For spills, blot immediately with a clean, dry cloth
2. Can I wash my rug or kilim?
Handmade rugs and kilims should not be machine-washed. For deep cleaning, we recommend professional rug cleaning services to ensure the longevity and quality of your piece.
3. How often should I clean my rug or kilim?
Regular vacuuming (once a week) is sufficient for most rugs. Professional cleaning is recommended every 1-2 years, depending on foot traffic and usage.
4. What should I do if my rug or kilim gets wet?
If your rug gets wet, blot the excess moisture with a clean towel and allow it to air dry completely in a well-ventilated area. Avoid direct sunlight, as it can cause colors to fade.
5. How do I prevent my rug or kilim from fading?
To prevent fading, avoid placing your rug or kilim in direct sunlight. Use curtains or blinds to reduce UV exposure, and rotate your rug periodically to ensure even wear.
6. Can I use a rug pad under my handmade rug or kilim?
Yes, using a rug pad is highly recommended. It provides cushioning, prevents slipping, and protects the rug from wear and tear.
7. How do I store my rug or kilim if I’m not using it?
Roll your rug or kilim (never fold it) with the pile facing inward. Wrap it in a breathable fabric or cloth and store it in a cool, dry place. Avoid plastic wraps, as they can trap moisture.
8. What should I do if my rug or kilim has a stain?
Blot the stain immediately with a clean, damp cloth. Avoid rubbing, as it can spread the stain. For stubborn stains, consult a professional rug cleaner.
9. How do I deal with odors in my rug or kilim?
Sprinkle baking soda lightly over the rug, let it sit for 15-20 minutes, and then vacuum it up. For persistent odors, professional cleaning is recommended
10. Can I use a steam cleaner on my rug or kilim?
No, steam cleaning is not recommended for handmade rugs or kilims, as it can damage the fibers and affect the dyes. Stick to gentle cleaning methods or professional services.
11. How do I prevent fraying or damage to the edges of my rug or kilim?
Avoid placing heavy furniture on the edges of your rug. If you notice fraying, consult a professional rug repair service to address the issue promptly.
12. Are handmade rugs and kilims pet-friendly?
While handmade rugs and kilims are durable, pets can cause damage with claws or accidents. Trim your pet’s nails regularly and clean up spills or accidents immediately.
13. Can I use my rug or kilim outdoors?
Handmade rugs and kilims are designed for indoor use. Exposure to outdoor elements like rain, sun, and dirt can damage the fibers and colors.
14. How do I fix a curled corner on my rug or kilim?
Place a heavy object (like a book) on the curled corner for a few days to flatten it. If the issue persists, consult a professional rug repair service.
15. What’s the best way to rotate my rug or kilim?
Rotate your rug or kilim 180 degrees every 6-12 months to ensure even wear and prevent fading in high-traffic areas.
16. Can I repair a damaged rug or kilim myself?
We recommend consulting a professional rug repair service for any damage. DIY repairs can sometimes worsen the issue
17. How do I protect my rug or kilim from moths?
Regularly vacuum your rug and keep it clean. Store it properly when not in use, and consider using natural moth repellents like cedar chips or lavender sachets.
18. Are there any specific cleaning products I should avoid?
Avoid harsh chemicals, bleach, or strong detergents, as they can damage the fibers and colors of your rug or kilim. Stick to mild, pH-neutral cleaners if needed.
19. How do I maintain the fringe on my rug or kilim?
Gently comb the fringe with your fingers to keep it tidy. Avoid vacuuming the fringe directly, as it can cause damage.
20. What’s the best way to display my rug or kilim?
Handmade rugs and kilims can be used as floor coverings, wall hangings, or even table runners. Choose a display method that complements your space and protects the rug from excessive wear.
1. What is Islamic Ornamental Art?
Islamic Ornamental Art refers to the intricate and decorative designs inspired by Islamic culture, often featuring geometric patterns, calligraphy, and floral motifs. These artworks are created with precision and cultural significance.
2. What materials are used in your Islamic Ornamental Arts products?
Our products are crafted using high-quality materials such as wood, metal, ceramic, and glass, often adorned with hand-painted or engraved designs.
3. Are these products suitable for religious or decorative purposes?
Yes, our Islamic Ornamental Arts products can be used for both religious and decorative purposes. They are designed to inspire and add beauty to any space.
4. How do I clean and maintain my Islamic Ornamental Art piece?
Use a soft, dry cloth to dust your piece regularly. Avoid using water or harsh chemicals, as they may damage the materials or designs.
5. Can I request custom designs for Islamic Ornamental Arts?
Yes, we offer custom design services. Contact us at info@sobekarts.com to discuss your ideas and requirements
6. Are these products handmade?
Yes, all our Islamic Ornamental Arts products are handmade by skilled artisans, ensuring each piece is unique and of the highest quality.
7. Do you ship Islamic Ornamental Arts products internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location.
8. How do I display my Islamic Ornamental Art piece?
These pieces can be displayed on walls, shelves, or tabletops. Choose a location that highlights their intricate details and complements your decor.
9. Are these products suitable as gifts?
Absolutely! Our Islamic Ornamental Arts products make meaningful and thoughtful gifts for loved ones
1. Are your packaging materials eco-friendly?
We strive to use eco-friendly and recyclable packaging materials whenever possible.
2. How do you ensure ethical practices in your production process?
We work closely with our artisans to ensure fair wages and safe working conditions. Sustainability and ethical practices are at the core of our brand.
What are Akhmim Textiles?
Akhmim Textiles are traditional handmade fabrics originating from Akhmim, Egypt. Known for their intricate weaving and vibrant patterns, these textiles are a testament to ancient Egyptian craftsmanship.
What materials are used in Akhmim Textiles?
Our Akhmim Textiles are made from natural fibers such as cotton and linen, woven using traditional techniques passed down through generations.
How do I care for my Akhmim Textile?
Hand wash your Akhmim Textile in cold water with a mild detergent. Avoid wringing or twisting the fabric, and lay it flat to dry. Iron on low heat if needed.
Can Akhmim Textiles be used for clothing?
Yes, Akhmim Textiles are versatile and can be used for clothing, home decor, or accessories. Their lightweight and durable nature make them ideal for various purposes.
Are these textiles ethically made?
Yes, our Akhmim Textiles are ethically produced by skilled artisans who are paid fair wages for their work.
Do you offer custom designs or sizes for Akhmim Textiles?
Yes, we can create custom designs or sizes based on your preferences. Contact us at Support@sobekarts.com to discuss your needs.
How do I store my Akhmim Textile when not in use?
Store your textile in a cool, dry place, preferably rolled rather than folded, to prevent creases. Avoid direct sunlight to prevent fading.
Are Akhmim Textiles suitable for framing?
Yes, their intricate patterns make them perfect for framing as wall art. Use a professional framing service to ensure proper preservation.
Do you offer wholesale options for Akhmim Textiles?
Yes, we offer wholesale options for retailers. Contact us at Support@sobekarts.com for more details.
Can I use Akhmim Textiles for upholstery?
While they are durable, Akhmim Textiles are best used for lightweight applications like curtains, table runners, or decorative throws.
What is papyrus?
Papyrus is an ancient writing material made from the pith of the papyrus plant. It was widely used in ancient Egypt and is now celebrated for its historical and artistic value.
Are your papyrus products handmade?
Yes, our papyrus products are handmade using traditional techniques, ensuring each piece is authentic and unique.
How do I care for my papyrus artwork?
Keep your papyrus in a dry, cool place away from direct sunlight and humidity. Avoid touching the surface with bare hands to prevent oils from damaging the material.
Can I frame my papyrus artwork?
Yes, framing is a great way to preserve and display your papyrus artwork. Use UV-protected glass to prevent fading.
Are your papyrus products painted by hand?
Yes, each papyrus artwork is hand-painted by skilled artists, often featuring scenes inspired by ancient Egyptian culture and history.
Can I request custom designs on papyrus?
Yes, we offer custom designs. Contact us at [insert email] to discuss your ideas.
Is papyrus durable?
Papyrus is durable when cared for properly. Avoid bending, folding, or exposing it to moisture.
Can I write on papyrus?
Yes, papyrus can be used for writing or drawing. However, we recommend using light pressure to avoid damaging the surface
Are your papyrus products suitable as gifts?
Yes, papyrus artworks make unique and meaningful gifts, especially for history enthusiasts or art collectors.
Are your papyrus products ethically sourced?
Yes, our papyrus is sourced sustainably, and we work with artisans who use traditional methods to create these pieces.
Do you ship papyrus products internationally?
Yes, we ship worldwide. Papyrus products are carefully packaged to ensure they arrive in perfect condition.
Can I use papyrus for educational purposes?
Absolutely! Papyrus is a great tool for teaching about ancient Egyptian history and culture.
How do I clean my papyrus artwork?
Use a soft, dry brush or cloth to gently remove dust. Do not use water or cleaning products, as they can damage the papyrus.